By accessing, browsing, or purchasing from shq.com.au you signify your acceptance of the following (and reasonable) terms & conditions:
Shipping
- We offer Free shipping on orders over $100 on smaller items to mainland Australia.
- Medium sized items will incur a $50 flat shipping rate to mainland Australia. Medium size items include Kitesurf Foil Boards, Kitesurf Twin-Tips, Kitesurf Specialty Boards, Bodyboards & Skimboards, Surfboards, Prone Foil Boards, Inflatable SUP Boards, SUP Bags, SUP Paddles, Windsurf Bags, Windsurf Masts, Windsurf Booms, Windsurf Sails, Wing Foil Boards, Kitesurf SurfBoards.
- Large Items will incur a $150 flat shipping rate to mainland Australia. Large size items include SUP boards, Windsurf boards, Wing packages
- Remote areas may incur an additional shipping charge. Shipping to Australian islands will incur a shipping charge and will be calculated on a case by case basis.
- Currently, we do not have international shipping agreements so international freight will be calculated on a case by case basis and in some cases may not be possible.
- The Freight companies SHQ use do not provide insurance on carbon fibre or fiberglass products. If your carbon fibre or fiberglass item is damaged in transit SHQ is not liable for the cost of repair or replacement. SHQ takes care to package products in a suitable manner to reduce the risk of damage in transit.
- ATL (authority to leave) will be assumed for all freight services unless otherwise specified. If Items are lost or stolen after the freight company has made the delivery SHQ is not liable for product replacement. If ATL is not selected, there may be additional charges for unsuccessful deliveries if you are not home to accept the delivery.
- If you purchase a large item that needs to be transferred between branches from this site for "in-store pick up", you will need to pay the $150 flat rate shipping fee.
Terms of Service
- SHQ shall not be liable for any consequential damages or injury that may result from the use (or misuse) of the information, media or products on this site. If you are not competent in the use of the product you ordered - please obtain professional instruction - please contact us and we will help you.
- You agree that we may hold your details for the purpose of completing your order, or contacting you regarding your dealings with us.
- In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel the order.
- If an item is out of stock when we receive your order, we will call you to advise when the item will be delivered.
- Information in the site is subject to change without notice. If we decide to change our terms and conditions, we will post those changes on this page.
- New items may have been opened for display purposes in our store.
Returns
- For peace of mind, products purchased from shq.com.au can be exchanged.
- Goods may only be exchanged within 7 days of purchase with receipt.
- Freight for the exchange must be paid by the purchaser.
- We do not give refunds for change of mind.
- If the product is faulty SHQ will have the product repaired, failing this you can choose between a refund, exchange, or credit.
- Gift vouchers are non-refundable.
- No refunds, returns or exchanges on used equipment.
Layby and Preorder Terms & Conditions (in store only)
- Minimum 20% deposit (Layby) and 40% Deposit (Preorder).
- No refunds or exchanges on lay-bys or pre-orders. When you place a lay-by or pre-order you are committing to buy the products.
- Lay-bys are to be paid in full and collected within 8 weeks. We reserve the right to return your order to stock and keep the lay-by deposit if these terms are not met.
If you do not agree with these terms and conditions, then your sole remedy is to discontinue the use of this website.
Thankyou!
